Love Life & Sugarberry's Policies.
If your 17yr olds & younger a parent or a guardian must accompany you
Once you schedule an appointment; that time is reserved exclusively for you. We do understand that sometimes emergencies happen and you’re not able to follow through on your scheduled appointment. However, that time is reserved special for you, therefore please give us a call / Text to provide a verbal notice of cancellation (required) no later than 24 hour prior to your scheduled appointment. Emails won’t be accepted as a cancellation notice.
Cancellation is required 24 hrs prior to appointment, failure to cancel within the required time will result in a FEE of $45 late-cancellation charged. Remember this time is reserved exclusively for you.
If you completely miss your appointment without any notice you will be charged the full amount for your appointment.
Prepaid Package Deals:
Clients who have pre-paid for packages of any service, who are a no show or have late cancellation for their scheduled appointment will automatically be deducted the session from the package. We reserve the right to refuse appointment to any clients who has demonstrated disregard of our cancellation policy.
Late Arrivals & Grace Period:
If you are running late to your appointment, we allow a five minute grace period with a curtesy text, after 5 min your appointment will be canceled and you'll be charge accordingly . Please understand that we are only one technician for all our clients, Studio and Mobile.
With COVID-19 new regulations for beauty studios we have to sanitize our studio and equipment after every client so when your running late to your appointment, it makes us run late for our next client.
We ask that you respect our time just as we respect yours. And please bring a mask.
Please understand that if you give us a heads up that your running late we might be able to squeeze you in if you give us a heads up, we can't guarantee that we can or can't.
Need to book a appointment with us after business hours will be subject to an $10 fee after hour fee.
All single spray tans, packages, monthly memberships, VIP memberships, mobile tans, and retail item purchases are non-refundable.
If you opted out to use the products we carry, we are unable to guarantee the outcome or the longevity of your tan. We are not responsible for any outcome associated with the results..